Question 1

What is MIREVA™?

Accepted Answer

MIREVA™ is a premium in-line shower filter attachment. It adds a 20-stage filtration cartridge to the shower you already have, in a compact polished chrome housing.

Question 2

Is MIREVA™ a shower head?

Accepted Answer

No. MIREVA™ is a filtration attachment. It installs between your existing water connection and a compatible shower head, and the water still leaves through your shower head.

Question 3

Does MIREVA™ replace my shower head?

Accepted Answer

No. Your shower head stays. MIREVA™ is fitted in-line above it. A shower head is not included with MIREVA™.

Question 4

Will MIREVA™ fit my shower?

Accepted Answer

MIREVA™ needs a shower arm with a standard screw connection and a shower head that can be unscrewed. It does not fit fixed one-piece units, baths or taps. Exact connection specifications are confirmed before launch — if you are unsure, message us with a photo of your shower and we will tell you.

Question 5

What shower heads can I use with it?

Accepted Answer

MIREVA™ is designed for use with a compatible square or rainfall shower head that screws onto a standard shower arm. The shower head is sold separately.

Question 6

What is included?

Accepted Answer

The MIREVA™ shower filter with the filtration cartridge fitted. A shower head is not included. If anything shown on the product page is missing from your box, contact us and we will resolve it.

Question 7

How does the filtration system work?

Accepted Answer

Water passes through the multi-stage cartridge inside the MIREVA™ housing before it reaches your shower head.

Question 8

What are the 20 stages?

Accepted Answer

The MIREVA™ cartridge is specified as a 20-stage filtration system. The exact filtration media and sequence are currently being verified against manufacturer documentation. We'll publish the confirmed specifications once verified.

Question 9

How often should I replace the cartridge?

Accepted Answer

This depends on your usage and local water conditions. A recommended replacement interval will be published once confirmed by the manufacturer.

Question 10

Can I install it myself?

Accepted Answer

MIREVA™ is designed for straightforward installation: remove the shower head, fit MIREVA™ to the shower arm, refit the shower head and check for leaks. If you are unsure about your plumbing, please use a qualified installer.

Question 11

Does it increase water pressure?

Accepted Answer

We make no water-pressure claims. Pressure depends on your home's plumbing and on the shower head you use.

Question 12

How much is shipping?

Accepted Answer

Shipping is a flat R90 nationwide within South Africa.

Question 13

How long does delivery take?

Accepted Answer

Orders are normally dispatched within 1–2 business days. Once dispatched, delivery generally takes 2–5 business days.

Question 14

Where do you deliver?

Accepted Answer

We currently deliver to physical addresses within South Africa only.

Question 15

Can I return my order?

Accepted Answer

Yes — see our refund & returns policy for how to start a return, the conditions that apply and how refunds are processed. Your rights under the Consumer Protection Act, 2008 always apply.

Question 16

What warranty do I receive?

Accepted Answer

See our warranty policy for what is covered, what is not, and how to make a claim.

Question 17

How can I contact MIREVA™?

Accepted Answer

Email support@mireva.co.za or WhatsApp +27 71 092 5188. We reply during business hours, Monday – Friday, 09:00 – 13:00.