Refund & Returns Policy

Your rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2008 (CPA) or the Electronic Communications and Transactions Act, 2002 (ECTA). This includes:

• The right to cancel most electronic transactions within seven days of delivery and receive a refund, subject to returning the goods (ECTA section 44).
• The right to return goods that are unsafe, defective or not fit for their intended purpose within six months of delivery, for repair, replacement or refund (CPA section 56).

How to request a return

• Email support@mireva.co.za or WhatsApp +27 71 092 5188 with your order number and the reason for the return.
• We confirm the return in writing and provide return instructions.
• Send the item back, or arrange collection where we offer it.

All returns are handled by our support team during business hours, Monday – Friday 09:00 – 13:00.

Conditions for a return

For a cancellation or change-of-mind return, the product should be in a resalable condition, with all components, and in its original packaging where possible.

Beyond your statutory rights, any additional returns window is published here once confirmed. We do not advertise a guarantee we have not committed to.

Damaged, defective or incorrect items

If an item arrives damaged, is defective, or is not what you ordered, contact us as soon as you notice it and include photographs. We will arrange a replacement, repair or refund in line with the Consumer Protection Act, at no cost to you.

Return shipping

Where an item is damaged, defective or incorrect, MIREVA™ carries the cost of the return.

Where you are returning an item because you changed your mind, you are responsible for the cost of returning it to us, and the direct cost of return may be deducted from your refund as permitted by ECTA.

Refunds

Approved refunds are paid to the original payment method once we have received and inspected the returned item. We will confirm the refund by email. Your bank or payment provider may take additional time to reflect the payment.

Hygiene exclusion

A used replacement filter cartridge cannot be returned for hygiene reasons, unless it is defective.

Contact

MIREVA™ · support@mireva.co.za · +27 71 092 5188
Glen Austin AH, Midrand, Johannesburg, South Africa