Warranty Policy

Warranty period

The warranty period is confirmed with the manufacturer and published here before launch. Your rights under the Consumer Protection Act, 2008 apply regardless.

The filtration cartridge is a consumable item and is covered only for defects present on delivery, not for normal depletion through use.

What is covered

• Manufacturing defects in materials or workmanship.
• Faults present at delivery.
• Goods that are not of good quality, safe and in good working order.

What is not covered

• Damage caused by incorrect installation or misuse.
• Damage caused by tampering, modification or unauthorised repair.
• Normal wear, scratches and finish marks from everyday use.
• Depletion of the filter cartridge through normal use.
• Issues caused by the shower head or plumbing the filter is connected to.

Proof of purchase

Please keep your order confirmation or invoice. We need the order number to verify a claim.

How to make a claim

• Email support@mireva.co.za or WhatsApp +27 71 092 5188 with your order number and a description of the fault.
• Include photographs or a short video where possible.
• We assess the claim and confirm the next step in writing.
• Where a claim is approved we will repair, replace or refund the item.

Your statutory rights

This warranty is in addition to, and does not replace, the implied warranty of quality under section 56 of the Consumer Protection Act, 2008.

Contact

MIREVA™ · support@mireva.co.za · +27 71 092 5188
Glen Austin AH, Midrand, Johannesburg, South Africa
Monday – Friday · 09:00 – 13:00